Return & Refund Policy

Last Updated: October 5, 2026

At Skin Craze, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Returns

Due to the nature of cosmetics and skincare products, returns may only be accepted for products that are:

• Damaged during delivery

• Defective

• Incorrectly sent by Skin Craze

For hygiene and safety reasons, opened or used cosmetics and skincare products may not be eligible for return.

Return Request

Please contact us within 7 days of receiving your order and provide:

• Your order number

• A description of the issue

• Clear photos or videos of the product and packaging

Our team will review your request and provide further instructions.

Refunds

If your return is approved, we will process your refund through the original payment method, where applicable. Refund processing time may vary depending on your payment provider.

Shipping charges may be non-refundable unless the return is due to an error or damaged product from our side.

Important Note

Please check your order carefully upon delivery. Skin Craze reserves the right to refuse returns that do not meet our return requirements.

For return and refund questions, contact:

Email: skincraze@gmail.com